A 50% deposit is required to secure your booking.

Deposits are non-refundable and are used to reserve your appointment time.

Payment methods accepted:

• Cash (exact amount preferred)

• EFT (instant payments only)

The remaining balance is due on the day of your appointment.

To help us make the most of your appointment:

• Please remove old nail products before arriving where possible.

• Send any design inspiration ahead of time.

• If you are feeling unwell, please contact me to reschedule.

• Please arrange childcare if required.

Children under 13 are not permitted unless they have their own appointment.

I will confirm your appointment when booked and again before your appointment date.

If you haven't heard from me, please feel free to send a message to confirm your booking.

As I operate from a home-based studio:

• Please message me when you arrive.

• Kindly do not hoot or call from outside.

• If you arrive early, please wait in your vehicle until your appointment time.

• No additional visitors unless they also have a booked appointment.

A 10-minute grace period is allowed.

Arrivals more than 10 minutes late may incur a R100 late fee.

Depending on my schedule, your appointment may need to be shortened or rescheduled to avoid impacting other clients.

For the comfort and safety of all clients, children under the age of 13 may not accompany you to your appointment. Children are only permitted if they have an appointment with me, unless an exception has been discussed and agreed upon beforehand due to special circumstances.

Please understand that children may require your attention during your appointment, which can make you feel rushed or prevent you from fully relaxing and enjoying your service. I do not have the facilities to supervise children and cannot be responsible for their safety.

If I have agreed for your child to accompany you, you remain fully responsible for your child and for any damage, breakages, mess or other costs caused during the appointment.

As I work alone, I prefer that clients attend their appointments alone. For my personal safety, male guests are not permitted unless this has been discussed and agreed with me beforehand. The same applies to any other person accompanying you.

Please also keep in mind that appointment times can vary depending on the service and the level of detail involved. Having someone waiting with you can sometimes make clients feel pressured or rushed, which can affect the quality of the service and your overall experience. For this reason, I always recommend coming alone so you can relax and enjoy your appointment without feeling rushed or uncomfortable.

Please keep your cell phone on silent during your appointment. Cell phone use during your service is not permitted, as it can interrupt the service and affect the quality and accuracy of your nails. Please take any important calls or messages before or after your appointment.

Life happens, and I understand that plans can change. I always aim to be fair and accommodating, but repeated last-minute changes affect my business and prevent other clients from booking.

• Cancellations within 12 hours: Your deposit will be forfeited.

• No-shows: May be charged up to 100% of the appointment value.

• Repeated last-minute cancellations or rescheduling: May result in forfeiture of your full service fee (100%) and restrictions on future bookings, depending on the circumstances.

• One grace opportunity: Each client receives one grace opportunity per calendar year before stricter cancellation and rescheduling policies are applied.

Please respect the time reserved for your appointment. These policies help protect my business while allowing me to provide a reliable service to all clients.

Standard business hours:

Monday – Friday: 09:00 – 19:00

Saturday: 09:00 – 14:00

Sunday: Closed

Appointments outside these hours may be available and will incur an additional R100 fee.

Each service is booked independently.

Should you cancel one service within a multi-service booking, a cancellation fee may apply for that service.